Refund & Returns Policy

Perishable goods

Because we supply frozen and perishable food products, returns are handled carefully to protect food safety. Frozen goods that have left our cold chain generally cannot be accepted back for resale.

Damaged or non-conforming goods

If a shipment arrives damaged, or does not conform to the agreed specification, please notify us within 48 hours of delivery with supporting photographs and documentation.

Verified claims will be resolved by replacement or credit, at our discretion, in line with the terms of your order.

Cold chain integrity

Claims relating to product quality require that the cold chain was maintained after delivery. We may request temperature records where relevant.

How to make a claim

To raise a claim, contact us at info@agiglobaltrading.com or +971 4 553 2815 with your order reference, a description of the issue, and photographs.

Order-specific terms

Specific commercial terms agreed in your purchase contract take precedence over this general policy.